IMPORTANT COVID-19 UPDATE: 09/06/2020 09:24

 

PLEASE TAKE NOTE OF THE CRITICAL DATE WE HAVE SENT TO YOU IN YOUR TEXT MESSAGE, AND READ THE RELEVANT SECTION TO YOU BELOW. 

 

Update for clients expiring ON OR AFTER AUGUST 15TH:

IAM RoadSmart takes its commitment to the safety of our clients extremely seriously and we have discussed at length how we ensure we do not put our clients, many of whom are vulnerable, at-risk whilst attending our courses. Given the current government advice regarding social distancing we face several operational challenges should we decide to deliver courses booked. These include but are not limited to closed venues, reduced trainer numbers and government advice to avoid public transport use.

Taking all of the above into consideration we have today made the very difficult decision to cancel our July classroom-based courses as we cannot guarantee, with less than a month to go, that your course will be able to proceed as planned.

Many of you have and will ask why we cannot deliver the course online instead. The Drink Drive Rehabilitation Scheme, and all approved providers, are governed by the DVSA. We must, always, adhere to the guidance they provide for the structure and delivery of the course. Over the last few weeks, we have spent a great deal of time in discussion with the DVSA seeking approval to deliver the full course online as an alternative to classroom-based learning. Negotiations are ongoing but to date, this has not been approved.

One benefit of us taking this decision early is that we can prioritise your course rebooking to help ensure that you do not miss out. Over the coming weeks we will send you an invitation, via text, to contact us and rebook for a later date. We will be contacting all clients in order of their critical date to ensure we can rebook as many people as possible. In order to help us manage our incoming call levels and maintain the most efficient service possible we ask that you do not contact us until you receive your invitation to rebook

We understand that this is a very stressful and unprecedented time, please be assured that our number one priority is the health and safety of all our clients. We are doing everything we can to ensure that we have a robust course delivery plan in place and by making this early decision to cancel and rearrange July courses we give ourselves the best chance to ensure that all clients can complete the course before their critical date.

 

Update for clients BETWEEN JULY 15TH AND AUGUST 14TH:

We have sent an email containing important information to the email address you provided as part of the booking process. Please ensure you read this information in full. If we do not hold an email address for you, and therefore you have not received it, we will contact you via phone over the next few weeks to discuss. If you did give us an email address as part of the booking process, but you have not received an email from us today, please check your junk/spam folder. 

 

Clients expiring BEFORE JULY 14TH who have not completed a course

The DVSA has advised the following:

  • We have been advised that no alternatives will be offered to those clients who, due to government advice on social distancing, are unable to complete the course before their critical date. Critical dates cannot be extended by either IAM RoadSmart or the courts. Unfortunately, this means you will serve your full ban. 

For those clients where, due to critical date expiry, a refund of course fees paid is appropriate please note that these have already been processed and will have been credited to the account linked to the card you originally paid with.